Privacy policy

At Vetiseo.chThe confidentiality and protection of your personal data is very important to us. This policy explains how we collect, use, share and protect your information.

1. Data Processor

The party responsible for processing your personal data is :

Vetiseo.ch
Rue du Soleil 14, 1443 Champvent Switzerland
contact@vetiseo.ch

2. Collection and Use of Personal Data

We collect and use your personal data for the following purposes:

• Provision and management of services: To enable you to create and manage your account, access our services, process your requests and provide you with assistance.
• Personalisation of the user experience: To adapt the site's content and functionalities to your preferences.
• Communication: To send you important information about your account, our services or updates to our policies.
• Website improvement: To analyse the use of the website, identify technical problems and improve its operation and content.
• Marketing (with your consent): To send you promotional offers, newsletters or other information that may be of interest to you (if you have given your explicit consent).

3. Types of data collected

We may collect the following types of data:

Identification details Username, e-mail address, password (encrypted).

Profile information Information you choose to provide in your user profile.

Connection data IP address, browser type, operating system, pages visited, dates and times of access.

Navigation data Information about your use of the website, including the pages you visit, the links you click and the searches you perform.

Communication data Content of your communications with us (e-mails, contact forms, etc.).

4. Cookies and Similar Technologies

We use cookies and other similar technologies to improve your experience on our website.

What is a cookie? A cookie is a small text file that is stored on your device when you visit a website. Cookies allow the website to remember your actions and preferences (such as your login, language, font size and other display preferences) for a certain period of time.

Types of cookies we use :

Essential cookies Cookies: These cookies are necessary for the website to function and enable you to use its basic functions (e.g. connection cookies).

Preference cookies These cookies enable the website to remember your choices (for example, your language or region).

Statistics cookies Cookies: These cookies help us to understand how visitors interact with our website by collecting and reporting information anonymously (e.g. Google Analytics).

Marketing cookies Cookies: These cookies are used to track visitors to websites. The intention is to display advertising that is relevant and attractive to the individual user and therefore more valuable to publishers and third-party advertisers.

Consent to cookies :

On your first visit, you will be presented with a cookie information banner.

You will have the option of accepting all cookies, customising your preferences or refusing non-essential cookies.

You can change your cookie preferences at any time via your browser settings.

Google Analytics :

We use Google Analytics, a web analysis service provided by Google LLC.

Google Analytics uses cookies to collect information about your use of the website.

The data collected by Google Analytics is generally transferred to a Google server in the United States and stored there.

We have activated IP address anonymisation in Google Analytics.

You can deactivate Google Analytics by installing the Google Analytics deactivation browser add-on.

For more information on the confidentiality and security of Google Analytics data, please consult Google's confidentiality policy: [https://policies.google.com/privacy]

5. Plugins and Contact Forms

We may use third-party plugins to enhance the functionality of our website (for example, social media plugins). These plugins may collect information about your use of the website.

When you use our contact forms, the information you provide (name, e-mail address, message, etc.) is collected and used to respond to your request.

6. Sharing of Personal Data

We only share your personal data with third parties in the following cases:

Service providers We may use third party service providers to help us provide our services (e.g. web hosting, payment processing, data analysis). These service providers have access to your personal data only to the extent necessary to perform their tasks and are required to protect it.

Legal obligations Disclosure: We may disclose your personal data if required to do so by law or if we believe in good faith that it is necessary to comply with a legal obligation, protect our rights or the safety of others.

Company transfers : In the event of a merger, acquisition or sale of all or part of our assets, your personal data may be transferred to the acquirer.

7. Data security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of sensitive data (e.g. passwords).
• The use of firewalls and intrusion detection systems.
• Data access control.
• Training our staff in data protection.

8. Data retention period

We keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including complying with our legal obligations, resolving disputes and enforcing our agreements.

Connection data is generally kept for two days (or two weeks if you choose the "Remember me" option).

Screen option cookies are stored for one year.

The data collected by Google Analytics is kept for 14 months.

User profile data is kept for as long as your account is active.

9. Your Rights to Your Data

You have the following rights concerning your personal data:

• Right of access You have the right to obtain confirmation that your personal data is being processed and to obtain a copy of this data.
• Right of rectification You have the right to request the rectification of inaccurate or incomplete personal data.
• Right to erasure You have the right to request the deletion of your personal data in certain circumstances (for example, if the data is no longer necessary for the purposes for which it was collected).
• Right to restrict processing You have the right to request that the processing of your personal data be restricted in certain circumstances (for example, if you dispute the accuracy of the data).
• Right to data portability You have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit this data to another data controller.
• Right to object You have the right to object to the processing of your personal data in certain circumstances (for example, processing for direct marketing purposes).
• Right to withdraw your consent If you have given your consent to the processing of your personal data, you have the right to withdraw this consent at any time.

10. Exercising Your Rights

To exercise your rights, please contact us at [contact email address]. We will endeavour to respond to your request as quickly as possible and in accordance with legal requirements.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

12. Supervisory Authority

If you believe that the processing of your personal data breaches data protection laws, you have the right to lodge a complaint with a competent supervisory authority.